POLICIES & CLIENT EXPECTATIONS
We appreciate you! Thank you for your understanding and respecting of our policies.
We require these so that we’re able to give you the best service and experience possible. We’re deeply honored that you’ve chosen us for your wellness needs!
Please read and understand the below before services are rendered.
Rescheduling & Cancellation Policy – All appointments are held by a credit card. If you’re unable to make your appointment, please email us at TeamCuracion@CuracionHeals.com (so we have a record of the request) to reschedule at least 24 hours prior without penalty. Less than 24 hours’ notice will result in a charge to your credit card on file for the full price of the service. You may also call us at (301) 933-5258 in addition to emailing us.
Groupon or Living Social Voucher Policy – If you do not give 24 hours or more notice to cancel or reschedule your appointment or you do not show for your appointment (for any reason), you will be charged as follows: $32 for Nail services, $100 for Services that include a Couples Massage, $44 for individual Massage services. Your Groupon will not be redeemed.
If you do not want to give your credit card information to hold your appointment, you have the right to get a refund from Groupon/Living Social.
Expiration Date: If you were unable to use your Voucher before the promotional expiration date, we will honor the cash value paid on that coupon against the purchase of a full priced service. Your coupon will retain its face value (the amount you paid for it). This means that although you might lose the promotional value, you can still redeem the coupon for a discount on your total bill.
If you arrive late to your appointment, we will do our best to accommodate your full appointment; however, that’s not always possible. If you arrive 15 or more minutes late and we are not able to accommodate your full appointment, you have the option of (1) experiencing a shorter session so that other clients are not inconvenienced or Rescheduling your appointment. If any appointments need to be rescheduled due to lateness, it will result in a charge of 50% of the service price.
When to Arrive – We look forward to your arrival at least 15 minutes before your appointment so you may enjoy the full experience we offer. Please consider traffic, parking, using the restroom, and possible detours when scheduling appointments.
Payments – Can be made by credit card or cash. Local checks accompanied by federally issued identification are accepted from established clients. No traveler’s checks will be accepted. Full payment is always due at the time of service and clients must verify that they have the proper form/amount of payment before the service begins. Client should always verify prices before beginning a service. Post-dating checks is not permitted.
Prices subject to change – We are always updating and tweaking our services to better serve you. Please note that prices and services are subject to change at any time without notification.
Gratuities/Tips – Tips are not included in our service prices and are left to your discretion. Our recommended guidelines are to tip at least 18%. If tips are extended, they can be in cash, credit card, or check for your convenience. Although our therapists greatly appreciate cash tips, gratuity can also be given with credit cards. If you liked the services you received, please refer your family and friends!
Returned checks will result in immediate requirement of repayment in cash, plus a $25 returned check fee paid in cash only. Additional fees may be applied if full cash payment is not fulfilled within 24 hours of notification of returned items. Clients presenting checks with insufficient funds may be required to pay cash for all future services.
We guarantee your 100% satisfaction with our services and products. Should you not be satisfied with your service, please let your technician and the manager know. This will allow us to address your concern immediately.
Gift certificates are non-exchangeable & non-refundable. Gift certificates cannot be redeemed for cash. We’re not responsible for lost or stolen gift cards. We are not able to refund lost or stolen gift certificates.
Visitors & Children – Due to our limited seating and our quest to maintain a welcoming and relaxing atmosphere we are unable to accommodate more than two visitors accompanying clients in the treatment areas. Guide dogs accompanying their handler are welcome.
Please leave your jewelry and valuables at home. We cannot be responsible for loss or damage to personal articles, including clothing and accessories.
Required Forms & Personal Information – All clients must provide their contact information and applicable consent forms in order to receive service. This includes full name, address, email, and other information. We will not share your information with third parties. Providing your information will not put you on our e-mailing list (Loyalty Club) however, providing your information is your consent to receive our monthly newsletter and occasional special gifts (such as on your birthday) or administrative news.
Cell Phones – Clients should be prepared to make their session as relaxing as possible by muting all cell phones and electronics. We would appreciate you speaking softly as a courtesy to others if you must use your phone.
Special Accommodations (Nursing Mothers, Senior Citizens, Others) – Please inform staff members of any special accommodations needed, and clarifying all questions and concerns. We take pride in being especially welcoming to nursing mothers and senior citizens (seniors please note we’re on a 2nd floor and there are unfortunately no elevators. Please give us a call when you’re downstairs and we’re happy to assist you if need be, no problem! We can help carry strollers etc. too. Ask us about our Specials Gifts for those over 70 years old and those with physical limitations of any age). We are a breastfeeding friendly establishment. Those nursing are welcome to do so at our business whenever their child desires.
Hygiene – Clients should arrive hygienically prepared for their service.
Medical Conditions – All clients must inform the therapist at the start of every visit if they are under any new prescribed medical or over-the-counter oral or topical treatments, or have been diagnosed with any new illnesses or injuries. Please notify us before reserving your treatments if you are pregnant, or have high blood pressure, special physical concerns, or diabetes. All clients are asked to complete a brief questionnaire upon check-in so that we may better serve you.
Referral Rewards – When we are aware of clients who have referred others to us who then experience our services, the referring client will be acknowledged and rewarded! Ask us about details. Thank you!
Parking – Street and parking lot meter parking is available and free after 6pm directly behind our building and across from us. We are not responsible for any tickets or issues you may have when relating to parking. There are also more than 6,500 free parking spaces at Westfield Wheaton which is 3 blocks from us. We’re located about 3 blocks from the mall exit near Hollywood East Café. Please do visit the mall and learn more about the wonderful stores, restaurants, and entertainment at the mall here: http://www.westfield.com/wheaton/
Taxi – Barwood Taxi will pick up and drop you off at our location. Please call 301.984.1900 or visit http://www.barwoodtaxi.com/ for reservations.
Alcoholic and other Beverages – Every client who requests an alcoholic beverage will be carded regardless of age or apparent age. You will be asked for your ID even if you’ve received an alcoholic drink from us in the past or are otherwise a returning client.
We do not accept vertical identification cards for the purpose of alcoholic beverages. Acceptable Identification includes a Signed Valid State Driver’s License with Picture, Military ID, State Issued MVA Identification Card, Valid Passport, and Immigration Card. You must remove your ID from your wallet so we may hold it for proper review. We will not provide alcoholic beverages to anyone visibly under the influence of alcohol or other drugs. Alcoholic beverages cannot leave the sanctuary.
Clients may not bring their own alcohol into the sanctuary. Clients will only be served up to one alcoholic beverage (2 for cocktails) in a 10 hour period. We reserve the right to refuse to serve any beverage. Clients may only be served one alcoholic beverage at a time unless it’s water. After the first non-alcoholic beverage, clients are invited to purchase beverages from our retail.
Post service care – Clients should agree to follow their technician’s advice for post-session care to achieve the best treatment results.
We retain the right to refuse service to any suspicious persons, those appearing to be under the influence of any drugs or alcohol, or those appearing to have signs and symptoms of any disorder that may contraindicate the treatment to be given.
Sexual advances, sounds, comments or innuendos, or rude or violent behavior will result in immediate dismissal and will be reported to legal authorities.
Consent to provide Service – Please ensure that before you receive your service, you understand that your service is not a replacement for medical treatment, and that the practitioner may only perform treatments within his or her scope of practice and level of comfort.
You understand that receiving a service from us means that you have read and will abide by all policies and client expectations.
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